Frequently Asked Questions

Is Things Fabric and Winters Country Store the same?

Yes! Things Fabric is the online store, while Winter Country Store is the physical store where you can pick up orders and shop larger items in person, including furniture and other home décor pieces.

Do you offer shipping?

Yes! Shipping costs are calculated based on the weight of your order and will be shown at checkout. View the Shipping Policy for more details.

Can I pick up my order in the store?

Yes! We offer local pickup during store hours. You will receive a notification when your order is ready for pickup. See the Local Pickup page for more details.

Do you ship large items like furniture?

Some larger or fragile items, like furniture and candles, are available for local pickup only to ensure they arrive safely.

What should I do if my package is delayed, lost, or marked delivered but not received?

Once an order has been shipped and handed over to the carrier, delivery timing and tracking updates are handled by the shipping carrier. Please use your tracking number to contact the carrier directly for delayed, lost, or misdelivered packages. If the carrier needs additional information from Things Fabric, please contact us at info@thingsfabric.com or (856) 223-1300.

What is your return policy?

All sales are final. Please visit our Return Policy page for complete details!

How accurate are the fabric colors online?

We do our best to photograph fabrics in natural lighting for true color. If you're unsure because slight variations may occur depending on your screen, visiting in-store is the best way to see colors in person.